FAQ

Quick answers to common questions.

How long does shipping take?

Most orders ship within 2-3 business days. Delivery times vary by location.

Do you offer free shipping?

Yes, free shipping is available on orders over R200.

Can I return an item?

We accept returns within 30 days of delivery for unused items in original packaging.

Are your products cat-safe?

We design with safety in mind, using pet-friendly materials and tested construction.

How do I contact support?

Email us at hello@pawsandfluffy.com and we’ll help right away.